The second-hand marketplace Shoppers Voice Anger About Sizing Changes
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
This online marketplace has altered its measurement guidelines for women's and children's clothes but did not contact all users about the change.
Digital Channels Backlash
Numerous buyers and vendors are posting online stating that platform listings now display a different size category compared to what was initially listed due to the recalibration.
The platform stated the updated approach better aligns with other platforms.
They have suggested members to check their listings and adjust the sizing manually when needed, which has left users frustrated.
Sizing System Updates
Earlier, the measurements included numerical and alphabetical indicators, for instance S/8 or M/10.
The new system has a letter and a range such as S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L was previously a 12 but currently displays as UK 16-18.
User Accounts
Frankie Bridger, who produces content about larger sizing, stated the update "complicates both purchasing and selling".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Stephanie Gallen, based in Glasgow, explained products she uploaded with size 14 tags were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they may become frustrated," she stated.
Necessary Adjustments
Another shopper, from Derby, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she said.
Platform Context
The platform boasts over 100 million users, comprising 18 million UK members.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: last year, the service retracted a modification to its shipping options after backlash from users.